Personalised Care Role

Personalised care represents a new relationship between people, professionals and the system. Personalised Care Roles are non-medical roles that support people to address their holistic needs through signposting and guidance.


Social prescribing link workers, health and wellbeing coaches, and care coordinators are non-medical roles. They are all included in the Additional Roles Reimbursement Scheme (ARRS), with a specific aim of supporting people based on what matters to them, and helping address their holistic needs through advice, guidance, and connection to wider support services, including social, practical and financial support.

These roles can help identify and address unmet social needs and health inequalities through targeted work with specific groups identified through proactive approaches.

Social Prescribing Link Worker

Social prescribing link workers connect people with local community activities and services that can help.

Health Coach

Health coaching is a patient-centred process that is based upon behaviour change theory and is delivered by health professionals with diverse backgrounds.

Care Co-ordinator

Care coordinators provide extra time, capacity, and expertise to support patients in preparing for clinical conversations or in following up discussions with primary care professionals. They focus on the delivery of personalised care to reflect local PCN priorities, health inequalities or at risk groups of patients.

Support and Supervision

ARRS Supervision Standards

The Primary Care Training Hub Business Team have worked with Gateshead Place, clinicians within the ARRS roles, and other key stakeholders to establish a minimum standard of Clinical Supervision. These guidelines outline how much supervision each ARRS role should receive, and which roles would be best suited to supervise other roles. These are guidelines only, and individuals should only supervise other roles if they feel comfortable and competent to do so. View here.

Primary Care Training Hub

The Primary Care Training Hub had a webpage with a long list of resources available to Personalised Care Roles. Resources include: 

  • Training Matrix
  • Development Frameworks
  • Peer Support Network

To view these resources and other tools for learning click here

Primary Care Training Hub New Roles Overview

The Primary Care Training Hub have engaged with primary care stakeholders across the Integrated Care System and identified a need to develop local resources to promote and embed the new roles available to PCNs.

Information available on each individual role that includes skills and competencies, training and development, job descriptions, case studies and so much more. 

Click here to access this resource.