Administrator

Administration and Clerical teams within Primary Care are the first people that patients will speak to as well as fulfilling the back office functions. Their jobs can be wide ranging and varied from phone calls to coding and so there are many skills to be learnt and developed. 

Development Options

Chaperoning

Chaperone training aims to really expand the understanding and knowledge of chaperoning in primary care. The course examines which patients will be offered a chaperone and in which circumstances and why they are offered this.

Care Navigation

Primary Care Navigation Training is designed to specifically support primary care staff in having conversations that will encourage patients to see the most appropriate person to manage their needs.

Customer Service

Training to define what excellent customer service truly is through the understanding of how the patient thinks and feels. Strategies to ensure high quality conversations between staff and patient are taught. 

Note Summarising

The course aims to eliminate the most common mistakes with a simple to use structure, and will improve the quality of summarising in the practice, which in turn will improve safety, audit, QoF and quality.

SNOMED and Read Coding

Coding training aims to eliminate the most common mistakes with a simple to use structure, and will improve the quality of the coding in the practice, which in turn will improve safety, audit, QoF and quality.

Supervisory and Leadership Skills

Supervision requires great people, communication, and motivational skills and this is what this training aims to help you to develop.